Please note that we have new numbers to contact our Leasehold and Sales teams:
Retirement living (Leasehold service line): 0345 608 8006
Home ownership (Sales line): 0345 601 9095
The new numbers are a cheaper alternative to the 0845 numbers when calling from a mobile phone. The current 0845 numbers are still available but if you're calling from a mobile they might be more expensive.
Debit and Credit Payments
From Monday 30th June, the Income Team are no longer taking rent payments from debit or credit cards.
If you wish to continue to make rent payments via the telephone using your debit or credit card, you need to make the payment directly to our payment service provider Allpay.
You can call Allpay 24/7 on 0844 557 8321. Alternatively, you can still ring L&H on 0800 111 4013, and select option 3, then option 1, which will direct you to the payment line.
To make the payment you will need to have your 19 digit Allpay PRN number, which can be found on the front of your Allpay card, and your debit or credit card details.
Or we could just set up a direct debit with you over the telephone, to collect weekly on a Friday or Monday, or monthly on 1st, 7th, 14th, 21st or 28th of the month.
For further information on our range of payment methods please visit http://www.landh.org.uk/resident-services/rent/ways-to-pay-your-rent.