Customer Service

Longhurst & Havelok Homes (L&H Homes) are committed to providing a high quality service that meets the diverse needs of our customers.  We offer choice in the way that you can access our services and be involved in helping to shape them.

Service standards

We aim to provide an excellent service at all times.  To ensure that you are clear about what you can expect from us, we have developed a set of service standards in consultation with our customers.  We involve you in reviewing services against these standards.  We seek and study your feedback on how you’ve found our services, so we can learn and improve:

To view our other service standards click here to link to our publications page

Customer information leaflets

We also have a wide range of leaflets and factsheets covering our main business areas, click here to link to the publications page.

Building on Firm Foundations

LandH Homes customer satifaction survey results

Just before Christmas we wrote to our customers to tell them about the key results of the customer satisfaciton survey. The satisfaction ratings for the service we provide place us amongst the top performing housing associations nationally.  Click below to view the areas in which the customers feel we are performing well, and those areas which our customers feel we could be better.

LandH Homes customer satisfaction survey results