Our Promise to You

Longhurst & Havelok Homes (L&H Homes) aim to give you an excellent standard of service that meets your needs.  To help us achieve this we have worked in partnership with our residents to develop our customer service standard as well as a range of service standards that relate to more specific areas of our work.

Customer Service Standard

Building on Firm Foundations

LandH Homes customer satifaction survey results

Just before Christmas we wrote to our customers to tell them about the key results of the customer satisfaciton survey. The satisfaction ratings for the service we provide place us amongst the top performing housing associations nationally.  Click below to view the areas in which the customers feel we are performing well, and those areas which our customers feel we could be better.

LandH Homes customer satisfaction survey results