Useful Numbers
Customer Service Centre 0800 111 4013
Income Team 0800 345 7580
Retirement Living 0845 608 8006
Home Ownership Team 0845 601 9095
Out of Hours Emergencies 0800 111 4013
Click here to access our Corporate Brochure
Longhurst & Havelok Homes (L&H Homes) have been working in partnership with an 'Opening Doors Project', the (CIOH) Charterd Institute of Housing and hact (housing associations charitable trust). Click on the link below to connect to the 'New Communities evaluation report'.
New Communities evaluation report
Just before Christmas we wrote to our customers to tell them about the key results of the customer satisfaciton survey. The satisfaction ratings for the service we provide place us amongst the top performing housing associations nationally. Click below to view the areas in which the customers feel we are performing well, and those areas which our customers feel we could be better.
LandH Homes customer satisfaction survey results
Fire Safety Procedures
This document gives information on fire safety procedures and guidance in the event of a fire on the scheme where you live.
Fire Safety Procedures for tenants and their visitors
Listed below are some of our leaflets and documents. You can download these by clicking on the title. You will need Acrobat Reader to access these leaflets.
Antisocial Behaviour service standards
Customer Services
Landscape Maintenance
Pre-tenancy Service promise
Lettable Service Standard
Estate Management
Tenancy Management
Income Management
A summary of ASB policy
Dealing with noise nuisance
Electric heating
Gas heating systems
Going to court
Money matters
Mutual exchange
Neighbourhood disputes
Remedies for resolving nuisance and ASB
Some dos and don'ts to make your tenancy run smoothly
Supporting victims and witnesses
Why we may not be able to help you with reporting ASB
Condensation fact sheet
Getting it right - Complaints and Compliments