L&H Homes Annual Review
Click here to access out Annual Review
Useful numbers
Customer Service Centre 0800 111 4013
Income Team 0800 345 7580
Retirement Living 0845 608 8006
Home Ownership Team 0845 601 9095
Out of Hours Emergencies 0800 111 4013
Welcome to our Annual Review page.
Each year we publish an Annual Review to keep our residents up to date with how well we are performing against our targets and how our performance compares with other registered providers.
It also explains more about the actions we have taken to further develop and improve the service during the past year.
To find out more about our performance use the links below or click here to complete our on line feedback form.
To read our Annual Review please click here.
Getting Involved
Service standards
National Standards and Local Offers –
Improving the service document (coming soon)
How we meet the national standards (coming soon)
Performance information
Board Paper - This document shows our key performance against our targets which we report quarterly to our board
ASB statistics - This document provides information on the number and type of actions we have taken to tackle anti-social behaviour.
Your Home
Improvements for 2011/12 - This document shows the major repairs planned for 2011/12. We will publish the programme for 2012/13 in March 2012. (coming soon)