Complaints and Compliments

Longhurst & Havelok Homes (L&H Homes) want to give our customers the highest standard of service. However, we realise that we will not always get it right.

We encourage and support our teams to resolve problems as soon as we receive them, to prevent the need for a formal complaint. 

We have a simple complaints procedure that you can use if you are unhappy with the service we provide. Our Complaints leaflet explains how we will respond to complaints.  Click here to download our Complaints leaflet.  If you require any further information, please telephone us on 0800 111 4013 or email to service.centre@longhurst-group.org.uk

If you need help to make a formal complaint, please contact us on 0800 11 4013 and we can take your details directly, or arrange to visit you in your own home.  Alternatively you can submit a complaint on line, by clicking on the link below.

Make a complaint on-line.

Complaints and Compliments - Getting It Right

Complaints and Compliments policy (link to be added shortly)

The Local Government Ombudsman looks at complaints about councils and some other authorities. Click here to link to the local Government Ombudsman Service.