Complaints and Compliments

We want to give our customers the highest standard of service. However, we realise that we will not always get it right.

We encourage and support our teams to resolve problems as soon as we receive them, to prevent the need for a formal complaint.

We have a simple complaints procedure that you can use if you are unhappy with the service we provide. Our Complaints leaflet explains how we will respond to complaints.  Click here to download our Complaints leaflet.  If you require any further information, please telephone us on 0800 111 4013 or email to service.centre@longhurst-group.org.uk

If you need help to make a formal complaint, please contact us on 0800 11 4013 and we can take your details directly, or arrange to visit you in your own home.  Alternatively you can submit a complaint on line, by clicking on the link below.

Make a complaint on-line.

Complaints and Compliments - Getting It Right

If you are still not satsfied after you have been through the whole of our complaints procedure, you can take your complaint to:

The Housing Ombudsman Service which is set up by the law to look at complaints about “registered” housing providers, including housing associations and other landlords, managers, and agents. Click here to link to The Housing Ombudsman Service.