Who can complain?

Getting it right

Complaints and Compliments

At Longhurst & Havelok Homes (L& H Homes) we want to learn from our customers’ experiences of our services. We do this by recording and monitoring both complaints and compliments. We value the feedback we receive and use this to build on our success and learn from our mistakes.

How to make a complaint

We make every effort to deal with problems as soon as they arise and aim to give our customers the highest standards of service. However, we realise that we will not always get it right. We have a simple complaints procedure that you can use if you are unhappy with the service we provide.

Who can complain?

Anyone we provide a service to or who is directly affected by our decisions or actions. This includes:

• tenants, leaseholders (including shared owners) or licensees
• people applying for re-housing or home purchase or for accommodation in a registered care home
• anyone who receives a service from L&H Homes where we act on behalf of another organisation.
• Constructors and partners any other person or organisation recieving services from L& H Homes.

You can contact our service centre on 0800 111 4013 or email the service.centre@longhurst-group.org.uk