Useful numbers
Customer Service Centre 0800 111 4013
Income Team 0800 345 7580
Retirement Living 0845 608 8006
Home Ownership Team 0845 601 9095
Out of Hours Emergencies 0800 111 4013
Useful Agencies
Citizens Advice Bureau (CAB)www.citizensadvice.org.uk
National Debt Helpline www.nationaldebtrelief.co.uk
Consumer Credit Conselling Service. www.cccs.co.uk
Shelter (the housing and homeless charity) www.shelter.org.uk
Or you can contact your Local Authority for Housing Advice and the Choice Based Lettings Scheme.
Longhurst & Havelok Homes ( L&H Homes) Income Team will monitor your rent account every week and contact you if arrears are increasing or you are not keeping to an agreement to pay.
We will encourage you to agree an arrangement to pay off your arrears in affordable amounts. This will be based on your income and spending.
We will only use eviction as a last resort. But if you do not pay your rent and do not work with us to reduce your arrears, we will take legal action to end your tenancy.
Joint tenants are 'jointly and severally' liable for rent arrears. This means that if one of you fails to pay their share, the other must pay the whole amount. It is important that you are both aware of your rent account balance. If you feel you have no control over the rent payments or your partner leaves the property, please contact our Income Team
To find out more about the steps we take to recover rent arrears , see our leaflet 'paying your rent –an important responsibility'.