Repairs and Maintenance

We aim to deliver a good quality, efficient repairs service that is accessible to all our customers and to keep your home in good condition, ensuring it is safe and secure.

The repairs and maintenance of your home includes the following areas:

• day to day repair to your home
• major repairs such as heating and kitchen replacements
• programmed cyclical repairs such as annual gas servicing and external redecoration

This section of the website provides useful information about all areas of our repairs service, including how to report a repair.

  For more information please click here to view our 'Repairs and Maintenance Service Standard'.

Contents Insurance scheme

Broken windows, lost keys or damage to personal possessions due to fire, flood or theft are your responsibility under the tenancy contract.  So that the contents of your home are protected and you are not responsible for the cost of repair we strongly advise you to arrange your own contents insurance.  Longhurst and Havelok homes is able to offer you information about a low cost contents insurance scheme which you can join, although we always recommend that you compare this against other insurance schemes.

 Click here to view the reasons for choosing 'My Home Contents Insurance Scheme'.