Repair Priorities

Day to Day Repairs

Standards of Service

We aim to provide a day to day repairs service which is flexible, accessible and takes account of your individual circumstances and the nature of the repair when completing your order.

We will:

• respond  to emergency repairs within 8 hours
• complete non urgent repairs within a maximum of 21 days
• agree a mutually convenient appointment time with you to carry out non urgent  repairs.  
  
  Four hour appointment slots will be offered as follows:

Monday - Friday  8 - 12 / 10 - 2 / 12 - 4 / 4 - 8*

Saturdays 8 am -12.00 pm*

Those slots marked with a* will only be available where there is sufficient demand.

Wherever possible our operatives will complete the repair at the first visit and without the need to return.