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Useful numbers
Service Centre0800 111 4013
Income Team0800 345 7580
Retirement Living 0845 608 8006
Home Ownership0845 601 9095
Out of Hours Emergencies0800 111 4013
Your tenancy contract sets out your rights and responsibilities. These may vary depending on the type of tenancy you have.We mainly use three types of tenancy contract. These are assured, introductory and assured shorthold tenancies. Please check the wording of your own tenancy contract to find out about your own particular rights and responsibilities.
This is the most secure form of tenancy that we use. It allows you to remain in your home for as long as you want, provided you keep to the terms of your tenancy contract. It can only be ended by you or a joint tenant or by a court order.
We normally use this type of tenancy when we are leasing a property from another landlord, or if you are under 18, or where you need extra support to maintain your tenancy. Extra support would normally be provided by a tenancy support worker. This type of tenancy does not have the same rights as an assured tenancy. We can end it by giving you two months’ notice and obtaining a court order. If you disagree with our decision you can appeal against it to the Board of Management.
During the first 12 months of the tenancy you have an introductory tenancy with the same rights as those of an assured shorthold tenant. We will normally give you a full assured tenancy after a year, as long as we have not started legal action against you because of a breach of tenancy (except for rent arrears).
Some do's and dont's to make your tenancy run smoothly