Our Approach

For over 20 years we have provided an excellent and often groundbreaking service for our customers.

We’ve been able to achieve and sustain this by doing things ‘the L&H way’.

Belief is key to all we do. And we strongly believe that we can make the biggest difference to our customers’ lives by delivering our services in the right way.

We do this by really getting to know our customers and putting them right at the heart of everything we do.

This means understanding their story as well as their passions, interests, likes and dislikes. We get to know what small changes would make a big difference to their lives, and what they’d like to achieve with our support.

For some customers this has meant learning to walk confidently again after a debilitating conditions. For others it has been relearning what most of us would consider simple everyday tasks, such as making a cup of tea.  

Wherever our customers want to be in life, it’s our job to assist in whatever way we can to help them get there. And we’re extremely proud to say we’ve got a great track record in doing so.