Help us to make changes for the better
We are always looking for new ways of getting more of our customers involved. We constantly review the way we involve customers and have introduced a Scrutiny Team which communicates feedback to Board members and senior staff.
You can get involved and help us improve the way we do things too. Joining one of our groups is a great way to develop new and existing skills, gain experience and meet new people, while helping to improve the services we provide to you.
Get involved in one of our customer panels!
There are local panel groups for your housing provider. Each group reports to our Longhurst Customer Scrutiny Team.
How much time is required?
There are four meetings each year, with lunch provided.
What’s in it for you?
You’ll get access to professional training programmes to improve your skills and knowledge, including CV and meeting skills. We’ll also pay reasonable travel expenses.
What we need from you:
These panels have been set up to scrutinise and review our performance. You will have an input in developing and changing policies and procedures, reviewing complaints and helping to monitor our service standards. All panels are led and chaired by our customers.
If you think you could make a difference and would like to get involved, please get in touch.