Neighbourhood Management

We are committed to developing safe and clean neighbourhoods where residents want to live by maintaining our schemes to a good standard and providing effective tenancy management, and we are a signatory to the governments Respect Standard.

Click on the Respect Standard leaflet below for further details, this will link you to Communities and local Government website: www.cih.org/respectcharter

Our neighbourhood teams work with residents to help and encourage them to be more involved in their neighbourhood and to take a lead in building safer and more inclusive communities.

This includes a range of initiatives, including:

•Surveys to understand neighbourhood needs and priorities
•Estate-based community projects
•Environmental works
•Partnership working between you, us and other agencies to find and deliver ways to improve your community

Neighbourhood Officers Job role

The job of our neighbourhood officers is varied. The type of appointment that they have can change from day to day. There are 13 officers in total across our areas. In each office there is an Anti-Social Behaviour Advisor based to assist the officers with the administration side of their ASB cases and are the first point of call for any new case that come through the service centre.

Here are just a few of the types of appointment and activities that our officers are involved in;

  • End of tenancy interviews when tenants give 4 weeks’ notice to end their tenancy
  • Introductory Interview with applicants and then the completion of the Tenancy Contract Meeting with successful applicants and New Tenancy Visits
  • Responding to Anti-Social Behaviour cases
  • Dealing with other tenancy breaches such as untidy gardens or no access for gas safety inspections
  • Neighbourhood Walkabouts on a selection of estates on a quarterly basis
  • Representing L&H Homes at Multi Agency Meetings and social services case conferences
  • Investigating Safeguarding concerns
  • Representing L&H Homes in Court for arrears and ASB cases  

We will also support local resident groups to find and apply for, external funding for projects.  We will provide training to help them develop the skills and experience they need to contribute effectively to community projects. You can find out more by reading our Neighbourhood Service Standard.