Complaints and Compliments

We want to give our customers the highest standard of service. However, we realise that we will not always get it right.

We encourage and support our teams to resolve problems as soon as we receive them, to prevent the need for a formal complaint.

What is a complaint?
Who can complain?

We have a simple complaints procedure that you can use if you are unhappy with the service we provide. Our Complaints leaflet explains how we will respond to complaints. 

 Customer Service Standard

If you require any further information, please telephone us on 0800 111 4013 or send an email to

If you need help to make a formal complaint, please contact us on 0800 111 4013 and we can take your details directly, or arrange to visit you in your own home.  Alternatively you can submit a complaint on line, by clicking on the link below.

Make a compliment on-line.

Make a complaint on-line.